PetSafe Healthy Pet Simply Feed Programmable Dog & Cat Feeder, 24-cup

The Healthy Pet Simply Feed comes apart for easy cleaning. The washable parts are: stainless steel bowl, bowl holder, hopper lid, hopper and conveyor. The stainless steel bowl, bowl holder, hopper lid and hopper are dishwasher safe. Only clean the conveyor by hand-washing using cool or warm soapy water. These washable parts can be submerged in water. Rinse and let all parts air dry completely before assembling feeder. DO NOT use hot water, submerge the hopper base in water or clean the conveyor in an automatic dishwasher.

Warning: Do NOT immerse control panel in water. Base unit should NOT be submerged in water at any time, as this may damage electronic components.

**5-Button Navigation is locked/ buttons do not work. Buttons automatically lock after 2 minutes of inactivity. To unlock 5-Button Navigation, press UP and ENTER buttons AT SAME TIME.

Hopper lid is not fitting properly. Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place. Check conveyor is installed with food chute and gear aligned correctly inside hopper base, and conveyor latch is locked in place

Hopper is not fitting properly. Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place. Check conveyor is installed with food chute and gear aligned correctly inside hopper base, and conveyor latch is locked in place.

**Red conveyor latch will not lock. Check conveyor is installed with food chute and gear aligned correctly inside hopper base.

**Not dispensing meal sizes programmed or no food at all.

• Ensure hopper is filled with food.
• Check if feeder is in Pause Feed Mode. Feeder will not dispense food until pause is removed.
• Make sure feeder is not in Setup Mode. Feeder must be in Operating Mode to dispense food.
• Ensure you are only using dry or semi-moist food.
• Check if LCD screen is showing an error.
• Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place.
• Conveyor belt may not have been aligned properly when installed, conveyor may be out of sync with motor or the “prepare conveyor with food” cycle may not have been run when refilling hopper with food. Empty food, remove hopper and conveyor. Reinstall conveyor. Press ENTER and LEFT buttons AT SAME TIME to cycle the conveyor. Remove conveyor again and align lip on conveyor with arrows on side of conveyor housing. Reinstall conveyor and hopper. Refill with food. Press ENTER and LEFT buttons AT SAME TIME until conveyor starts moving and filling with food.
• Meal size/portion may be slightly off due to type of dry or semi-moist food being used. Try adjusting meal sizes accordingly (for example, if feeder is dispensing 1/8-cup less than programmed, increase meal sizes by 1/8-cup).

Dispensing extra meals. For any of the 12 meal options you do not want to schedule, leave meal size field blank or set to “--- cup” or “--- ml”. Return to Setup Mode by pressing and holding ENTER button for 5 seconds. Use buttons to check each of the 12 meals and ensure meal sizes are set to “--- cup” or “--- ml” for any meals you do not want scheduled.

Dispensing food slowly. Check if Slow Feed mode is set on feeder with Slow Feed indicator displayed in lower right corner of LCD screen. When set, Slow Feed applies to all scheduled meals. Ensure you are using only dry or semi-moist food.

**Not dispensing meals at scheduled times. Remember that meals can only be scheduled within 15 minute increments (for example: 5:00, 5:15, 5:45 or 6:00 pm). Check clock to ensure time is set correctly.

Error Screen F01

• Ensure conveyor agitator is positioned inside back food chute on hopper with release button locked in place. All scheduled feedings will stop until error is cleared. To clear error, press ENTER button. Once cleared, feeder will pick up with next scheduled meal.
• Jammed motor. All scheduled feedings will stop until error is cleared. To clear error, press ENTER button. Once cleared, feeder will pick up with next scheduled meal.
• If F01 error repeats or continues, disassemble and clean feeder, ensuring to thoroughly clean conveyor.

Error Screen F02 Switch or motor obstruction or error

Yes, you can use an automatic feeder to feed multiple cats or dogs at the same time! If you have more than 1 pet at home, purchase the compatible Meal Splitter to use with your Healthy Pet Simply Feed so every pet can eat at the same time.