Rabbit Hole Hay Ultra Premium, Hand Packed Coarse Timothy Hay Small Animal Food

I've been very happy with this Rabbit Hole Hay for the past 9 months until my latest order arrived. Not at all like the hay I've gotten in past (and still had some from bottom of last bale which still looked fresher and greener than the new shipment). Even more, after I pulled the first layer of loose hay, it appears to be a packed, compressed rectangle of even smaller, browner. small pieces. Most of old bale had been 6" or longer pieces. This one, see pictures, not so much. Also, compare my photos with photo in product description of what it is supposed to look like, Originally I wondered if this just was a seasonal variation, but if so, it should be described accurately. Very disappointed I've been very happy with this Rabbit Hole Hay for the past 9 months until my latest order arrived. Not at all like the hay I've gotten in past (and still had some from bottom of last bale which still looked fresher and greener than the new shipment). Even more, after I pulled the first layer of loose hay, it appears to be a packed, compressed rectangle of even smaller, browner. small pieces. Most of old bale had been 6" or longer pieces. This one, see pictures, not so much. Also, compare my photos with photo in product description of what it is supposed to look like, Originally I wondered if this just was a seasonal variation, but if so, it should be described accurately. Very disappointed in Rabbit Hole Hay. … more

After purchasing a smaller bag and our bunny falling in love with it, we went for the big box. It doesn't seem to be the same. It's not just this brand, in the past year or so, the quality is inconsistent between batches. Hay is a primary source of nutrition for bunnies and they can get fussy about it. Ours likes consistency and it is very frustrating when he wants to eat but won't as we keep changing the brands.

In the past I have been satisfied with the quality of this hay. But not this time (Aug 2021). Lot's of brown, dry, wispy pieces. Rabbits won't eat. I had to drive 40 miles to a pet store to get some fresh hay.

I’ve been buying this premium hay for my bun for almost a year now and I’ve been happy until recently. The last 2 boxes we bought were brown, limp, and dusty. Nothing at all like the corse hay we were used to getting in our box. I called and spoke with a Chewy rep who was very helpful and refunded our last purchase. Unfortunately, now I don’t know what to do. My little diva only likes high quality hay and I don’t know whether to give the brand another try or try something new.

I have purchased orchard from this company many times before. I want to make a blend of orchard and Timothy for my bun for health benefits and I was hoping the reviews of this hay weren’t true. Hindsight is 20/20. Hay is discolored and does not have good quality to it. I didn’t experience this with their orchard hay before so maybe it’s just the Timothy hay that sucks. I definitely will not be repurchasing this.

Typically the hay is good quality and fresh, but the most recent shipment was brown and my bun won’t eat it. $50 wasted.

I'm not sure how a company charging fifty bucks for a box of grass clippings can get it wrong, but they did. This is my second order of the same exact product.. First box was (almost) worth the price. Looked, smelled and apparently tasted like Timothy hay. The stuff in this box was completely different re consistency, appearance, smell, and the rabbits won't eat it. The contents are not at all "course" like the first box, but soft, thin and flimsy. And I say this understanding the vagaries of plants.

It’s not Chewy’s fault, but I was very disappointed by all the brown hay (and it’s not just this top layer either). I feel like my picture doesn’t even capture all the brown haha. My Dutch rabbit isn’t too picky, but he definitely won’t eat brown hay and wastes good hay trying to pick through. I thought Oxbow’s quality went down lately, so I was psyched to try this new brand based off the amazingly high reviews. The 50 lb box of Oxbow Timothy hay had far less brown than this 25 lb box from Rabbit Hole. Even the large 50 lb Oxbow box was much more fragrant and smelled fresh? I totally understand quality control goes down with larger boxes, but I sadly won’t be reordering from Rabbit Hole next It’s not Chewy’s fault, but I was very disappointed by all the brown hay (and it’s not just this top layer either). I feel like my picture doesn’t even capture all the brown haha. My Dutch rabbit isn’t too picky, but he definitely won’t eat brown hay and wastes good hay trying to pick through. I thought Oxbow’s quality went down lately, so I was psyched to try this new brand based off the amazingly high reviews. The 50 lb box of Oxbow Timothy hay had far less brown than this 25 lb box from Rabbit Hole. Even the large 50 lb Oxbow box was much more fragrant and smelled fresh? I totally understand quality control goes down with larger boxes, but I sadly won’t be reordering from Rabbit Hole next. Maybe this was a bad batch, and I’ll try again in a few months because I want the hay that everyone else was raving about in the reviews! … more

Used to be the best you could buy. The last 4 orders have been dried up and brown. My bunny will not eat most of it.

The first two times I got this hay my buns LOVED it! This last shipment I got it all brown and short small pieces and my buns won’t touch it! What a waste of 30+ dollars