Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
As said, the concept itself is great and this will probably be the easiest dog door you'll ever install. That being said, the quality of materials is very much not on par with the price point. The screws will literally snap under light torque, the door sweep's adhesive is too weak to hold itself onto the door, and the lack of foresight to not include some sort of weather stripping to go between the sliding door and the dog door is kind of startling. Other than that, it's functional and much better for letting our dogs out on their terms than the magnetic screen we had previously.
This really is a nice door. We got it for our Jack Russell and our cats, and the old Rottie we just adopted goes right through. It's not wobbly, not cheaply made. If you are not handy, seek help before starting or you'll be really frustrated with the mounting and fitting. If you are putting it on a five foot slider instead of a six foot slider, and you are not a slim soul, you, as a human, might not be able to use your door (something that didn't occur to us). Hard to get the tape to work properly, and definitely not for winter egress in northern Pennsylvania, as it does leak air.
This pet door is really easy to use and install. I use it as a temporary door by just putting it in the track (no screws or anything) and it works well. My only gripe is that the weather stripping it came with is junk. You do not get enough to add to both sides and it does not stick! I put it on one side and within 2 hours it had come unstuck and fell off. So be prepared to supply your own weatherstripping. The door itself though is good quality and looks nice when installed. Cats and dog having it to go on the deck!
Just what I was looking for. I was concerned about how tall it was at first, but it easily adjusts. I didn't have to install the hardware because we take it out at night. Easily removes and easy to put back in. Our standard poodle swoops in and out easily with the XL we purchased. However, she does scrape her back leg on the bottom when she goes out. I do wish the bottom part was a bit shorter to avoided that. Otherwise, I highly recommend.
The quality of the door is very good and buying an X-Large for my 50lb pitbull was the thing to do. However, installation was more difficult than planned. It took two people. We had a combo exterior and recessed door frame which made it very confusing on using the tpieces or not. We also noted that once the door was installed, there was not enough room for an average guy to walk through the rest of the doorway. Be sure to include the width of the door plus the width of a person walking through it to know if you’ll have enough space in your doorway to have pet door installed. Luckily we had two sliding glass door opening in our back wall leading outside so we could use the pet door on one opening and still have another door to walk through. We also had to buy a different lock to lock sliding door to pet door.
Handyman hired to install (I am just too short and not handy) - he said the instructions were very confusing and we just figured it out on our own to install. One machine screw was loose in the box but we didn't discover until we had already found a replacement. left the flap off and the cats used it right away as it was in their normal spot to go out onto the lanai. No need for the door - I can shut the glass slider at night since we put it on the track with the screen.
We recently moved into a condo with a great patio for our cat. The Pet Door was easy to install and works great! We were leaving our sliding door open so Cheddar could have easy access to the patio that he loves, but wasting electricity at the same time. Cheddar learned to use it quickly and now we aren’t sending our air conditioning outside. We like the piece that comes with it to close it at night and in inclement weather. So far it’s been a great purchase and we are very happy with it.
The item itself is good but there are a few things that needs to be addressed by the manufacturer. One the extra large door is good for big dogs if you have a small dog also it doesn't work. The bottom is very difficult for them to get over coming in and out. The worst thing is the rubber they give to keep the air and bugs out. It simply doesn't work. Its cheap and it doesn't stay on. Constant air coming in and bugs .
I love this! It was super easy and fast to install and now my dogs get to enjoy the back deck while I'm at work. They still only go through it with the flap off, but it's very easy to take on and off. I'm hoping they will start using the flap soon. Best purchase so far!
Ordered this size, got the longer size that won't fit my sliding glass door. Chewy requested me to send this back before they send out a new one, so I did. Received the same WRONG size against. Chewy still won't send a replacement before they receive the original back, delaying this once again. Only recommended if you are willing to put up with returning this potentially multiple times.