2 Customer Questions
3 Customer Reviews
Doesn't work
Difficult to set up... doesn't connect well. Can't have pet fed more than 10 feet from modem. Wouldn't set up each pet properly. No customer service
Works wonderfully, love it!
The stats are a little weird and crazy right now bc my kitties are in training but ultimately I'm happy I decided to go with the upgraded door connect model. The hub was easy to set up and it is currently 18ft from the door with no issues. As I said in my review for the door, I recommend using the collar tags versus the neck chips, the door doesn't read the microchips as well, it will still unlock when it senses the recognized microchip but it may not read the cat's information so the app will say animal instead of it's name. Sync the tag with the door before you put it on your cat if they already have a microchip so you know which thing it's synced to. Personal experience, trying to save you time. I love the app and I love the cute little hub. You get a notification on your phone when a cat enters or exits the door but the ears also blink which is fun! If you don't like the lights you can dim them or turn them off entirely. My favorite feature and the main reason I bought this was the ability to lock and unlock from my phone. Well worth it, as someone else wrote, peace of mind. The cats are in training right now so when they finally get adjusted to the door I will use the curfew settings. The whole setup was expensive but I have no regrets and I believe you are getting everything you paid for! 100% recommend! I wish I bought the connect feeders now, I just have the standard ones.
Peace of Mind
So glad we got the hub along with our SureFlap door. It was easy to connect to the App and we get notifications of when the cats are out and about. We love being able to set a curfew time to open in the morning and lock at night. There is peace of mind knowing that if you are not home in the evening that they can still enter the house after curfew but not get back out until the morning unlock time. The ability to override the curfew time from the App is also a fantastic feature if you want to keep your cat inside.