SureFlap Connect Pet Door Hub

By SureFlap
Rated 3.6667 out of 5 stars
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SureFlap Connect Pet Door Hub slide 1 of 7
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SureFlap Connect Pet Door Hub slide 1 of 7
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$84.00Chewy Price

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Breed SizeSmall BreedsLarge BreedsExtra Small & Toy Breeds, Small BreedsAll BreedsSmall Breeds, Medium Breeds, Large Breeds
MaterialPlasticPlasticPlasticAluminumPlastic, Polyester
FeaturesN/AN/ALockingN/AN/A
Door TypeElectronicElectronicElectronicElectronicElectronic
Assembly RequiredYesYesYesYesYes
CompatibilityN/AN/ABattery PoweredN/ABattery Powered
Technology FeatureN/AN/AMicrochip / RFID, ProgrammableN/AMicrochip / RFID

About This Item

  • Required for SureFlap Connect products.
  • Allows up to 10 SureFlap app-controlled Connect products per household.
  • Cannot be used with standard SureFlap products.
  • Comes with an ethernet cable and power supply.
  • Serves as link between Connect products and the Sure Petcare app.


Questions & Answers

5 Customer Questions


If i live in a apartment building, and theres no central router where would this plug in and how would you connect it?
Answer by ChewyJan 06, 2021
This Hub requires an internet router with a spare Ethernet port. So you can plug your Hub into your router and obtain a reliable internet connection.

How far can Surefeed microchip pet feeder connect, be away from the hub? My internet router is upstairs in the bed room and the feeders are down stairs in the kitchen.
Answer by ChewyApr 16, 2020
It is recommended to locate the Hub within 10 meters of the pet door or feeder. This range could be larger or smaller depending on interference. Make sure the Hub isn’t positioned next to any large metal objects. Thick walls and a large distance between the Hub and the pet door can affect performance.

Can this be used to open the sure flap door? (Our cats won’t push through it)
Answer by ChewyMar 03, 2020
The Hub will not open your SureFlap pet door. The Hub acts as a link between your Sure Petcare connected product and the internet. When your pet uses a connected product, it sends the information to the Hub. The Hub communicates with your Sure Petcare app via the internet - wherever you are.

Is this the same hub I can use for the Surefeed Microchip Pet Feeder Connect?
Answer by ChewyFeb 17, 2020
This hub is compatible with the Sure Petcare SureFeed Feeder Connect Microchip Automatic Dog & Cat Feeder.


ReviewsWrite a Review

3.7
Rated 3.6667 out of 5 stars
3 Reviews
100%
Would recommend to a friend
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33.3333
33%
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5
66.6667
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3 Customer Reviews



Rated 1 out of 5 stars
By Customer on Mar 19, 2022

Doesn't work

Difficult to set up... doesn't connect well. Can't have pet fed more than 10 feet from modem. Wouldn't set up each pet properly. No customer service


Rated 5 out of 5 stars
By CKorecki on Jun 3, 2021

Works wonderfully, love it!

The stats are a little weird and crazy right now bc my kitties are in training but ultimately I'm happy I decided to go with the upgraded door connect model. The hub was easy to set up and it is currently 18ft from the door with no issues. As I said in my review for the door, I recommend using the collar tags versus the neck chips, the door doesn't read the microchips as well, it will still unlock when it senses the recognized microchip but it may not read the cat's information so the app will say animal instead of it's name. Sync the tag with the door before you put it on your cat if they already have a microchip so you know which thing it's synced to. Personal experience, trying to save you time. I love the app and I love the cute little hub. You get a notification on your phone when a cat enters or exits the door but the ears also blink which is fun! If you don't like the lights you can dim them or turn them off entirely. My favorite feature and the main reason I bought this was the ability to lock and unlock from my phone. Well worth it, as someone else wrote, peace of mind. The cats are in training right now so when they finally get adjusted to the door I will use the curfew settings. The whole setup was expensive but I have no regrets and I believe you are getting everything you paid for! 100% recommend! I wish I bought the connect feeders now, I just have the standard ones.


Rated 5 out of 5 stars
By ChrissyS on May 25, 2021

Peace of Mind

So glad we got the hub along with our SureFlap door. It was easy to connect to the App and we get notifications of when the cats are out and about. We love being able to set a curfew time to open in the morning and lock at night. There is peace of mind knowing that if you are not home in the evening that they can still enter the house after curfew but not get back out until the morning unlock time. The ability to override the curfew time from the App is also a fantastic feature if you want to keep your cat inside.