Whistle Go Explore Dog GPS Tracker
16 Customer Questions
57 Customer Reviews
Horrible Customer Service
Do not buy any product from Whistle. They sold us a Health & GPS+ collar that is supposed to come with a second battery. The second battery would not charge or hold a charge and they wanted us to BUY the second battery instead of replacing the faulty product they sent us. Their customer service is HORRIBLE. I would not recommend investing money in their product because they do not support their product or stand by their product.
Worked for a few months then stopped
This worked as expected for the first few months, then stopped completely. I did a hard reset several times, contacted customer service and still no luck. I could charge the device for hours and it would still show 0% battery. Additionally, the tracking is sometimes off. I'll do test runs while they're with me at the park and it'll show my dog on a block we've never walked on even though they're standing next to me. It has also shown my dogs in the middle of the river when we're home. It'll take almost an hour after we arrive home for the device to register that my dog is "home." The inaccuracies are astounding and truly a joke. This would never track my dog in real time and would probably make things worse. They also claim to boost signal off an owners Bluetooth, which I always have on, and AT&T towers but even with those supposed failsafes, the Whistle does not perform up to standards for the amount you pay. I've contacted customer service to refund me for the 10 months I have left on the service because my device does not work any longer despite troubleshooting with Whistle and it's outside the 1 year warranty, but they said they don't offer prorated refunds and their only suggestion was to rollover the subscription funds to my other dog's account, which I was not a fan of in case the other device stops working altogether. Please steer clear of this product and services. Consider getting a Fi dog's collar instead.
Do not buy
It fell apart in less than a year and it only comes with one battery. I bought the health and GPS version to replace the broken one and one for my new puppy and it's worse. Trouble connecting, the collar slack just hangs and frays, when my dogs rub against something the battery falls out, some days it just doesn't log one of my dogs activities. I wasted hundreds of dollars so please learn from my mistake.
Doesn't last
Worked for 10 months and then stopped tracking. Tech and customer support is very poor and had a hard time grasping the issue and then argued that it was not covered under warranty even though it was 10 months old. I wouldn't buy it again.
Almost absolutely worthless
The tracker causes more problems than it is worth. One time it inaccurately showed my dog in the middle of a highway, where I almost caused an accident trying to find him there. I ended up calling him towards the highway. Another time the tracker said he was up to a one mile away in the middle of the Mississippi River. I saw him just a few seconds after. But most of the time it wont even connect, even after waiting 30 minutes. And there are plenty of cell towers nearby. It causes more panic attacks than I would have without it.
Buyer Beware!!
After six months my device suddenly could not connect to my router. The support people were very technical and difficult. My router never changed and they wanted me to change several basic settings. Total investment in the device lost and they could not help. ATT support was confused by what they wanted. Unless you are a master tech person, watch out or you too will be left with nothing.
Tracking often doesn’t work
Mainly purchased this hoping to keep track of pet’s location, but teaching ability is spotty at best and sometimes does not work at all. Last straw was Velcro became loose and device fell off. Despite being fully charged, app cannot locate Whistle. Lists last known location in a place Whistle never was and where it is not…so Whistle is lost. Could be worse…if it was someone’s pet. Support was terrible. Blamed lost device on a squirrel “Maybe a squirrel took it” and offered no further help for lack of tracking or failed Velcro fastener.
Has been great so far!
I have been using it for a week and it has been working great. I haven't had to charge it since the first charge, setting it up was easy, and no false alerts on my dog escaping. my dog knows how to open doors and will get out if we forget to lock it at night. Note he always comes back and we either find him on the front porch or inside with the door wide open. He actually got out the other day and I got to see his exact route where he walked that night. To my surprise- he stays in the neighborhood. The app tells you approx what time he left, what time he came home, and where he went.
Horrible Customer Service
Doesn't deserve 1 Star. Tracks poorly on ALL Settings When it quits working, customer service at Whistle does everything under the sun to delay processing. When finally threatened with my contacting CHEWY they moved a little quicker. They request info 1 item per email, 6 items in all while all of that information requested wass provided in my product registration at purchase. if you want Mickey Mouse Whisle is your company.
Better off with a real whistle
This GPS dog tracker sat heavy on my dog's neck and needed constant charging. One romp with a neighbor dog and it fell off and I couldn't find it. It also never accurately got my address right. When I gave up looking for the thing, I went to cancel the super expensive tracking service on the website and found out I was paying $7.95 more per month than they were advertising. Don't waste your money.