Drinkwell 360 Stainless Steel Pet Fountain
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With fresh, filtered water and a free-flowing stream, there's no need to lead your pet to water; she's already lapping it up! The Drinkwell 360 Stainless Steel Pet Fountain was designed to increase dogs' and cats' drive to drink by mirroring a natural water source instead of a stagnant bowl. It holds one gallon of water, making it perfect for multi-pet households, and the stainless steel construction resists bacteria and makes cleanup simple: it's dishwasher safe!
Key Benefits- Dishwasher-safe (excluding pump).
- Ideal for multiple cats and dogs under 60 pounds. Holds up to 1 gallon of water.
- The free-falling, 360-degree access stream keeps water fresh, encouraging pets to drink more.
- Receiving ramp and adjustable flow control reduce splashing. Rubber feet prevent sliding.
- Submersible pump for nearly silent operation. Dishwasher-safe(excluding pump).
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
Drinkwell Fountain Cleaning Kit
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Item Number63138
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Dimensions14 x 14 x 9 inches
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Weight4.28 pounds
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LifestagePuppy, Kitten, Adult, Senior
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Breed SizeLarge Breeds, Giant Breeds
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Capacity (Max)†128-oz
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MaterialStainless Steel
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Assembly RequiredYes
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Tools IncludedNo Tools Required
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CompatibilityPlug-In Power
For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.
| Steps | Pump Cleaning Instructions |
|---|---|
| 1. | Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out. |
| 2. | Pull up on the small lip to remove the teardrop-shaped stator. |
| 3. | Remove the impeller by pulling up from underneath it with your finger. |
| 4. | Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble. |
Troubleshooting
The fountain stopped working.
There are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:
- Check the cord. If it has any frayed or exposed wires, your pet may have been chewing on the cord. To prevent this, you can purchase a cord cover from most hardware stores. You could also try securing the cord to the floor with duct tape .
- Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function. Please refer to the owner's manual for detailed instructions on how to properly clean your motor. To clean the motor:
- Remove the motor from the fountain.
- Lift the impeller (looks like a small white propeller) out of the motor. There may be a face plate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
- Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A small toothbrush might work too, or anything that can reach all the way inside of the cavity.
- Rinse all parts well before returning to the fountain.
- Water quality can also affect the pump and how effectively it runs. Hard water will cause calcium deposits to build up in the pump's cavity, blocking the impeller from spinning. If there is evidence of hard water build-up inside the pump, try adding plain white vinegar inside the pump's cavity (without the impeller) and allow it to soak for 10-15 minutes. Allow the impeller to soak in a separate bowl of vinegar for the same duration of time. Clean all fountain parts in soap and water before reassembling the fountain.
- Make sure the cord does not have any frayed or exposed wires due to pets possibly chewing the cord. If your pet is prone to chewing, visit your local hardware store and purchase a conduit cover to protect the cord.
- Pumps last for several years with proper cleaning. If the pump has been in regular use for this period of time, it may be old and need to be replaced.
- The fountain is to be used indoors only, with the exception of the Outdoor Dog Fountain. Outdoor usage for all other fountains can cause damage to the pump, at which point the pump would need to be replaced. The fountain parts and pump are not UL approved for outdoor use.
- If the pump was exposed to low water levels for a prolonged period of time, the pump's motor may have burned out and the pump may need to be replaced.
The motor is not working.
- Unplug the fountain then plug it back in.
- If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller. You can also change the foam filter.
- If the motor is not humming, try replacing the pump.
- Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
The water’s not flowing as much as it used to.
- Disassemble and clean the pump.
- Clean the fountain, especially around the motor.
- Fill the fountain with water up to the max fill line.
- With a 360 Plastic or Stainless Steel fountain, the more spouts on the top, the weaker the water flow for each spout. Try switching to a top with one fewer spout opening.
There’s black dirt in the bowl. This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbonl in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.
| Capacity | Overall Length | Overall Width | Overall Height |
|---|---|---|---|
| 128-oz | 14 inches | 14 inches | 9 inches |
How do I clean the fountain?
- Unplug the fountain, dump the water and disassemble the fountain.
- The fountain is dishwasher safe except for the motor and cord. Either wash in the top rack of your dishwasher or hand-wash these parts. If your dishwasher runs too hot, we recommend hand-washing. When hand-washing, use a bottle brush, aquarium brush, soft sponge, or brushes included in the Fountain Cleaning Kit and dish soap. (Please note: if you have the Avalon or Pagoda fountains, the filter housing is hand wash only. It is not dishwasher safe.)
- Remove the motor from the fountain.
- Lift the impeller (looks like a small white propeller) out of the motor. There may be a faceplate cover over the impeller than can be pulled up with a coin or fingernail. Wash the impeller in soapy water, removing hair and other gunk that has collected around it.
- Pour soapy water inside the motor cavity and clean with a small round brush like the one found in the Fountain Cleaning Kit. A cotton swab or small toothbrush might work too, or anything that can reach all the way inside of the cavity.
- Rinse all parts well before returning to the fountain.
- Re-assemble fountain, replacing the filter and pre-filter as needed.
- Place the fountain where desired. Fill with water. Re-plug in fountain.
How can I make the filters last longer?
- Clean your fountain at least once a month or more often if needed.
- Replace all of the water in the bowl with fresh water between regular cleanings.
- If your fountain uses a foam filter or pre-filter, clean the pre-filter between regular fountain cleanings.
- Use pre-filtered or purified water to refill the fountain.
Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.
Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.
How do I get my pets to drink from the fountain?
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
- Set up the fountain without plugging it in. This way your pet can get used to drinking from the fountain without the noise and splash of running water.
- Plug in the fountain for short periods of time, until your pets begin to feel comfortable. Try setting it to a lower flow setting.
- Once your pet is somewhat used to the fountain, remove other water sources.
- If your pet still isn’t interested in the fountain, make it more appealing with some flavoring. Remove the filter from the fountain, then add tuna juice or bouillon to the water until your pet is used to the new product. After that, you can clean the fountain, replace the filter, and refill the fountain with regular water.
How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.
How often should I change the filter? The activated carbon filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.
What’s the difference between the regular carbon filters and the premium filters? Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.
Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
Which side of the filter should face the front? Put the filter in the filter housing with the black side facing the front.
Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.
Fresher, Cleaner Water
PetSafe Drinkwell pet fountains are designed to encourage your furry friend to drink more water. A continuous circulation system helps prevent bacteria growth so they're a safe oasis of clean water for your pet. They come with replaceable carbon filters that help remove bad tastes and odors. Plus, with a variety of styles and sizes available, you are sure to find the one that's right for your pet and home.
Sized for Petite Pets
PetSafe Drinkwell pet fountains are available in smaller sizes, which means they're perfect for smaller pets, including small breed dogs and most cats. Because tiny pets love a clean stream of fresh drinking water that's on demand, too. The smaller sizes range from 100 ounces to 168 ounces to meet your pal's hydration needs without taking up extra space in your home.
The Classic Style in Plastic
Plastic fountains are a great addition to any home because they can be easily cleaned with the fountain cleaning kit or a non-abrasive cloth or sponge. Most fountains are top-shelf dishwasher safe, too, which means a cleaner fountain with less hassle. Plus, they're all made with BPA-free plastic, so they're completely safe for everyday drinking for your best friend.
The Modern Look in Stainless Steel
Stainless-steel fountains look sleek and stylish in your kitchen, bathroom or anywhere in your home, which is why people love them—and thirsty pets, too. These modern-looking fountains are sturdy and rust-free, while also being easier to clean and keep sanitary. And the best part is, stainless steel is recommended by vets as one of the safest materials for your pet.
Oh, So Chic Ceramic
With elegant designs to match any home decor and colors to brighten your home or blend in, the stylish and chic ceramic fountains keep your pet hydrated and look great anywhere. Plus, they're made with hygienic ceramic that's easy-to-clean and top-shelf dishwasher safe. What more can you ask for in a pet fountain?
Choose Your Thirst-Quenching Style and Size
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Product |
PetSafe Drinkwell Stainless Multi-Pet Fountain |
PetSafe Drinkwell Multi-Tier Pet Fountain |
PetSafe Drinkwell Avalon Pet Fountain |
PetSafe Drinkwell Seascape Pet Fountain |
PetSafe Drinkwell Pagoda Pet Fountain |
PetSafe Drinkwell Original Pet Fountain |
PetSafe Drinkwell Mini Pet Fountain |
| Capacity | 128 ounces | 100 ounces | 70 ounces | 70 ounces | 70 ounces | 50 ounces | 40 ounces |
| Pet Size | Best for Pets of All Sizes and Multiple Pets | Best for Pets of All Sizes | Best for Cats and Small to Medium Dogs | Best for Cats and Small to Medium Dogs | Best for Cats and Small to Medium Dogs | Best for Cats and Small Dogs | Best for Cats and Small Dogs |
| Material | Stainless Steel | BPA-Free Plastic | Ceramic | Ceramic | Ceramic | BPA-Free Plastic | BPA-Free Plastic |
| Care & Cleaning | Top dishwasher safe | Top dishwasher safe | Top dishwasher safe | Top dishwasher safe | Top dishwasher safe | Top dishwasher safe | Top dishwasher safe |
About PetSafe
Since 1991, PetSafe has been keeping pets safe and making pet owners happy with quality, reliable products. PetSafe is devoted to innovation with a range of products to help you and your pet share the best moments. They make it a point to consult with top trainers, veterinarians and behaviorists and listen to feedback from pet parents so they can continually improve their designs and processes.
Customer Reviews
83% Recommend
83% of reviewersrecommend this product
You've Already Reviewed This Item
885 Reviews
Showing 1-10 of 885 Reviews
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Maintenance is not worth it
By fountainedout on Sep 6, 2021
Had this fountain for about a year now and bought it when i had three kitties in the house and didnt have enough room for three seperate fountains. While it is working it flows nicely, the kitties love it, and you can change the ammount of water spouts and the flow of the water. on the flipside it does not work after two weeks of working. It gets dirty very quickly and it is not a quick clean. Thankfully you can take it apart pretty well because the ammount of this gross black gelatinous goo that i have to clean out of every crevice is concerning. Prepare to buy a lot of filters as well because i have to change that as much as i have to clean it. If you are looking for a low maintenece pet Had this fountain for about a year now and bought it when i had three kitties in the house and didnt have enough room for three seperate fountains. While it is working it flows nicely, the kitties love it, and you can change the ammount of water spouts and the flow of the water. on the flipside it does not work after two weeks of working. It gets dirty very quickly and it is not a quick clean. Thankfully you can take it apart pretty well because the ammount of this gross black gelatinous goo that i have to clean out of every crevice is concerning. Prepare to buy a lot of filters as well because i have to change that as much as i have to clean it. If you are looking for a low maintenece pet fountain this is not the one for you. In conclusion i would not reccomend and i will probably be buying a different fountain when my ridiculous supply of filters finally runs out. … more
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Spa vibes for me, hydration for kitties
By EmKay on Sep 14, 2021
It took one of my 2 cats a day or two to approach this fountain, but now they both love it and drink way more than they had been previously. It was simple enough to set up, and easy to take apart and clean. This fountain is NOT quiet- it sounds like a little water feature you see at day spas. I really like the noise but I can imagine some would prefer silence. I plug it in only part of the day to save electricity, and they’ve already learned to run to it and chirp when they want me to turn it on.
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Marley & Libby
By Miley on Sep 20, 2021
I owned the plastic version which i had no issues, but the motor died and it start to get a calcium build up. Then I purchased the new chrome more expensive version, this one. Which i really like, except.......I don't like the fact that this one has 3 black clips that are supposed to hold the volcano looking part in place and there hard to get in place and they don't work very well. Where the old style had a turned & locked into place, which was great
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Pros & Cons
By SRide on Aug 19, 2021
I just got this yesterday and my cats love it. I bought a smart outlet for it so that I could schedule when it’s on/off. Otherwise it will run continuously. When turned off, water is still accessible to the cats which I’ve heard isn’t the case with all pet drinking fountains. I didn’t realize there are 5 options for number of water streams which is nice! It is somewhat noisy but I don’t mind it too much. Overall it’s great and keeps my cat (with kidney disease) interested in drinking water. The only things I don’t like are the three black clamps that hold the fountain together. They don’t lock in place very well, so I worry the fountain will fall apart if bumped. The company advertises I just got this yesterday and my cats love it. I bought a smart outlet for it so that I could schedule when it’s on/off. Otherwise it will run continuously. When turned off, water is still accessible to the cats which I’ve heard isn’t the case with all pet drinking fountains. I didn’t realize there are 5 options for number of water streams which is nice! It is somewhat noisy but I don’t mind it too much. Overall it’s great and keeps my cat (with kidney disease) interested in drinking water. The only things I don’t like are the three black clamps that hold the fountain together. They don’t lock in place very well, so I worry the fountain will fall apart if bumped. The company advertises in their how-to booklet that they sell replacement parts, but it’s not worth buying replacement parts after spending all this money on the fountain itself. With all this said, I would probably still recommend this to a friend just because of the customization/control over the flow and it visually looks nicer than other pet fountains out there. … more
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Drinkwell 360
By Katzinjammerz on Sep 2, 2021
This is a product rating, not a Chewy rating. Chewy service is awesome. Drinkwell 360 is challenging to assemble because the instructions are incomplete. The clips that hold the tower to the bowl are difficult at best. They don’t stay in place and are fragile. The thing is huge, so be sure of your space. Previous pumps failed because the pumps burned out. This pump doesn’t seem to be any more substantial, so I ordered an extra. I hope it continues to work. At worst, it will be a very expensive stainless-steel water bowl.
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Big Water Fountain
By Panthera on Aug 6, 2021
I've only had this for a couple of days, but I'm happy with it. At least one of my 4 cats seems not only to like it but actually was studying and figuring out how to drink from it. My oldest is terrified of it still, though he isn't freaking out to go near it. Hopefully, after a few more days, he'll settle. I'm not sure about the other two, but they're likely unsure/nervous about it as well but will come around also. Assembling the fountain was actually not as traumatic as some of the reviewers say. Sure, it wasn't easy working the clips, but once you find that sweet spot, it's not so bad. Rinsing it initially wasn't too bad either and made me glad to purchase the cleaning kit alongside the I've only had this for a couple of days, but I'm happy with it. At least one of my 4 cats seems not only to like it but actually was studying and figuring out how to drink from it. My oldest is terrified of it still, though he isn't freaking out to go near it. Hopefully, after a few more days, he'll settle. I'm not sure about the other two, but they're likely unsure/nervous about it as well but will come around also. Assembling the fountain was actually not as traumatic as some of the reviewers say. Sure, it wasn't easy working the clips, but once you find that sweet spot, it's not so bad. Rinsing it initially wasn't too bad either and made me glad to purchase the cleaning kit alongside the fountain. And the fountain is much quieter than I thought, even the trickling water isn't that bad, kind of relaxing even. I'm also very pleased with how big the bowl was. It was much bigger than I thought based on the images I've seen. I am giving four stars right now because I can see where the clips can get frustrating and the fact that one cat is interested in its presence. The photo is of my cat, Butterscotch, fascinated and figuring out how to work the fountain after I cleaned and assembled it yesterday morning. … more
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Too big and noisy for my cats and for me
By KathyM on Sep 24, 2021
My cats ignored this large, noisy fountain in favor of their smaller, quieter fountains. I was hoping this fountain would work because it's stainless steel, but it really is too big for my cats to drink from comfortably. It was also difficult to assemble and would be difficult reassemble every time in order to wash and keep clean.
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Pros and cons for this fountain
By fountain on Aug 18, 2021
I've searched for a fountain that is easy to keep clean and works well for my pets. This one is one of the most expensive that I have purchased, and is not without flaws... Pros: ->Holds more water than most fountains (up to a gallon) ->stainless steel bowl construction (dishwasher safe) ->has several options for "fountain" part to suit needs ->Inexpensive filters (can purchase after market in a 10 pack) ->Has a pump that can be easily taken apart (though has too many small nooks and crannies still) and easily scrubbed without worrying about getting something wet that shouldn't be wet. Cons: ->Annoyingly complicated to put together, if you do it wrong, you have to take apart almost the entire I've searched for a fountain that is easy to keep clean and works well for my pets. This one is one of the most expensive that I have purchased, and is not without flaws... Pros: ->Holds more water than most fountains (up to a gallon) ->stainless steel bowl construction (dishwasher safe) ->has several options for "fountain" part to suit needs ->Inexpensive filters (can purchase after market in a 10 pack) ->Has a pump that can be easily taken apart (though has too many small nooks and crannies still) and easily scrubbed without worrying about getting something wet that shouldn't be wet. Cons: ->Annoyingly complicated to put together, if you do it wrong, you have to take apart almost the entire thing, and generally you don't discover that it's not together quite right until there's water in it and then you have to take it apart while trying to not to spill the water. ->Has some small parts that are difficult to clean (I use 3 different brushes and a sponge to scrub this) ->Requires half a gallon of water minimum in order to run, so when cleaning a LOT of water is wasted. ->Water is exposed, so dirt and dust can get into it, which makes it get dirty faster So long story short, this one is not ideal, either. I haven't found anything that is as easily cleanable as this one, even if this one is annoying to clean. If you have only one or two small animals, it may not be ideal because it takes a while for them to drink the water down, and it will likely get gross before they can. … more
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Happy with the purchase
By ElDeHo on Aug 17, 2021
We bought this in Dec 2020. We have 7 cats ranging from 2 to 13 years old. They all loved drinking from the faucets all over the house, and we thought we could save money if we purchased this fountain. Though they still prefer the faucets, all of them regularly drink from this fountain. We usually use the 4 spout attachment. With so many cats, I clean the fountain thoroughly once a week and change the carbon filter every 2 weeks. (I do not recommend the charcoal filters. It leaves a black discoloration even after a lot of rinsing.) By the one week mark, the bowl is becoming slimy so it's definitely time. (We also leave regular water bowls with tap water that's changed daily in case the fountain We bought this in Dec 2020. We have 7 cats ranging from 2 to 13 years old. They all loved drinking from the faucets all over the house, and we thought we could save money if we purchased this fountain. Though they still prefer the faucets, all of them regularly drink from this fountain. We usually use the 4 spout attachment. With so many cats, I clean the fountain thoroughly once a week and change the carbon filter every 2 weeks. (I do not recommend the charcoal filters. It leaves a black discoloration even after a lot of rinsing.) By the one week mark, the bowl is becoming slimy so it's definitely time. (We also leave regular water bowls with tap water that's changed daily in case the fountain water becomes dirty.) After cleaning and reassembling, I refill with 5 bottles of purified water; and then add 1 bottle of water daily. I have not had any problems with hard water build up or calcification. I noticed that, after a few months, though the pump turned on, it was not pumping much water to the spouts. I reread the instructions on trouble shooting and discovered that I was suppose to also dismantle the pump and clean inside it. It was easy to dismantle. It was yucky inside. I used the small brush of the cleaning kit that we purchased and an old toothbrush. Once clean it pumped properly again. I read one review that said the purchaser had problems with the clips popping off, not staying in place. I discovered that once you get it in position on the bottom, push the clips hard against the edge to make them tight. So far so good! … more
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Awesome Fountain
By Awesome on Aug 2, 2021
My baby boy LOVES this fountain! We’ve had it for about 3 weeks now. Since we got it, he hasn’t asked to have water from the bathroom faucet! He used to ask for that every day, several times a day. We had a fountain for him, but he didn’t really care for that one. This one is heavy enough that he cannot push it around like he has with other fountains. We took the advice of another review & add ice cubes once a day & that has stopped the bubbles that appeared 3 days after we got it. Using ice cubes every day has also stopped the slime issue that was starting. Over all I would recommend this fountain and would buy it again!
