Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
I purchased this replacement pump in April 2022 and it did not even last a year. I maintain the fountain weekly and replace the filters as scheduled. It is disappointing that I need to purchase a new one already.
I have been using the water fountain since 2019. We have three fountains, and the motors that came with the original fountains last over a year. In 2021, the replacements worked fine. It was dead after a few months. However, in 2022, the replacement quality dropped terribly. From March to now, five motors died after the cleaning. Two of them were only used for a month! We follow the instructions to clean the fountain and the motors. We even did not open the motor to clean the inside. We only use the sponge to wash the surface of the motors, but they will not work after the cleaning. The motor is not cheap (getting more and more expensive)! The quality should not be this bad. We expect a motor to last longer than one use! Please ensure that your products have good quality instead of stealing money from your customers!
I bought a beautiful Drinkwell Ceramic Fountain, my cats now drink!! So much more. It is easy to use and clean. I always keep a,replacement pump or two on hand just in case. I've replaced only 2 in 3 years, I think that is great for this 24/7 workhorse! Well worth it!!
This pump lasted 3 months. It is the 2nd one i bought. When you spend nearly $100 on a fountain you would expect you wouldnt have to replace the pump in 3 months. Very agitated
This only lasted 4 months. Generally I have to replace these motors about once per year. This one I thought would last longer because I actually cleaned it as recommended...NOT
You have to take it apart and clean it. Really nasty stuff gets in there if you don't, and you don't want your kitties drinking that. I take a skewer to really get into the tiny parts to clean (scrubbing alone won't do).
This pump works great and even though it took a slight adjustment to thread the wire through the plastic hood, we are very happy that this replacement part is available for sale. We had the original pump for about 3 years and pumps do wear out so it's really nice and much more sustainable to be able to order a replacement rather than buy a whole new fountain.
needed new pump for Safe Pet fountain, ordered and received right part.
This is the second pump I'm purchasing in 5 months. Quality is terrible. The original pump that came with the Drink Well filter lasted 2 years!
We received it on May 28th and I assume that we installed right after that. However it died and now we need to order another one. I'm disappointed.................