Not shopping in the U.S. or plan on shipping to a Canadian address?
Continue to Canada siteNot shopping in the U.S. or plan on shipping to a Canadian address?
Continue to Canada siteSpecial Offer
Price as MarkedThe PetSafe 360 Stainless Steel Dog and Cat Waterer runs a constant stream of fresh, delicious water without overheating. Because this unit is made of rust- and scratch-resistant stainless steel, it won’t give your cat acne, and its dishwasher safe for simple cleanup. The pet water fountain’s trickling and cycling entices your furry family members to stay hydrated, and the included filters ensure they’re receiving gulp after gulp of healthy water. With a tower and bowl, this unit gives pets multiple drinking options so they can find the perfect fit for their hydrated lifestyle. But we haven’t forgotten about their pet parent either. The fountain’s simple design empowers users to place it anywhere in their home without running the risk of furniture clashing, a win-win solution for you and your furry little ones. This quiet unit is the perfect indoor accessory for single and multi-pet households.
Item Number | 63138 |
---|---|
Weight | 4.7 pounds |
Dimensions | 14.6 x 7.2 x 14.6 inches |
Bowl & Storage Feature | Spill Proof |
Lifestage | Puppy, Kitten, Adult, Senior |
Breed Size | Large Breeds, Giant Breeds, Small Breeds, Medium Breeds, Extra Small Breeds |
Capacity (Max)† | 128-oz |
Material | Stainless Steel, Metal |
Compatible Food | N/A |
Assembly Required | Yes |
Tools Included | No Tools Required |
Compatibility | Plug-In Power |
†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.
For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Multi-pet households may need to be cleaned more frequently.
Steps | Pump Cleaning Instructions |
---|---|
1. | Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out. |
2. | Pull up on the small lip to remove the teardrop-shaped stator. |
3. | Remove the impeller by pulling up from underneath it with your finger. |
4. | Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble. |
The fountain stopped working.
There are several possible causes for a fountain to stop working. Sometimes it takes a few minutes for the motor to start pumping water once it’s refilled or plugged in. If water doesn’t flow after 5 minutes, try these troubleshooting tips:
Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function. Please refer to the owner's manual for detailed instructions on how to properly clean your motor. To clean the motor:
Rinse all parts well before returning to the fountain.
The motor is not working.
The water’s not flowing as much as it used to.
There’s black dirt in the bowl. This black stuff is loose activated carbon from the filter and is completely harmless for your pet to drink. The carbon filter is made of organic coconut shells. Rinse the filter in cold water before placing it in the fountain to prevent this. Some filters may shed more carbon than others due to differing consistency of carbon in each batch of filters, so don’t be surprised if some filters leave behind more carbon dust than others.
Capacity | Overall Length | Overall Width | Overall Height |
---|---|---|---|
128-oz | 14 inches | 14 inches | 9 inches |
Never rinse the filter in soap. Washing your filter will allow the soap to seep into the pores and this cannot be removed, making the filter unusable and unsafe for your pet.
Do I need to use a filter with the fountain? The filter is not required for normal operation of the fountain, but it does significantly improve the overall cleanliness and taste of the water for your pets. The filter removes bad tastes and odors to improve the taste of the water and catches hair and small particles to keep the water cleaner.
Filters are still helpful even if you use filtered water in the fountain. The activated carbon continuously cleans water as it flows through the filter. The pre-filter protects the pump from dirt, fur, drool, and debris.
Pets, especially cats, can be a little timid with the fountains at first. This is a new object added to their environment, so give your pet enough time to get used to the fountain at their own pace. This time frame will usually only take a few days, and it is very rare that a pet will refuse to use the product entirely. If your pet prefers to drink running water from the faucet or shower, she will probably get used to the fountain very quickly. Here are a few tips to help transition your pet:
How do the filters work? The activated carbon filter removes bad tastes and odors from the water and catches large particles and debris from re-circulating back into the water. The filters do not purify the water. Change them every 2-4 weeks, depending on how many pets use the fountain, to keep the fountain water fresh and clean.
How often should I change the filter? The activated carbon filter should be changed every 2 to 4 weeks, depending on the number of pets using the fountain. If you have more pets or notice more debris, a slimy feel, or decreased water flow in your fountain, you should clean it more often. Pre-filters can usually be changed less frequently.
What are the filters made of? These filters are similar to filters used in fish tanks. They are safe to use with your pet’s drinking water. The organic activated carbon used in the filters is made of coconut shells.
What’s the difference between the regular carbon filters and the premium filters? Once the filter has been used, the activated carbon tends to settle in the bottom of the pouch. The premium filters have 6 smaller pouches, rather than the 2 in the original filters, so the carbon is spread out more evenly for better filtration quality.
Why do I need to change the filters? Over time, debris gets stuck in the outer fabric of the filter, making it more difficult for the water to pass through it. The inner part of the filter contains granulated carbon with hundreds or thousands of microscopic holes, which bind to impurities in the water that cause bad tastes and smells. This binding prevents impurities them from returning to the water. Eventually, the holes become clogged and can no longer remove impurities.
Which side of the filter should face the front? Put the filter in the filter housing with the black side facing the front.
Is the plastic in your fountains BPA-free? Yes. All of our plastic fountains and plastic parts are BPA-free, including cords, pumps, and filter housing.
Drinkwell Fountain Cleaning Kit
[Drinkwell Foam Replacement Filters, 2 count] (https://www.chewy.com/drinkwell-foam-replacement-filters-2/dp/48125)
Special Offer
Buy 2, Get 3rd Free- Mix & Match
Buy 2, Get 3rd Free- Mix & Match
Special Offer
Special Offer
Special Offer
Special Offer
About PetSafe
Keeping Pets Happy & Safe Since 1998
PetSafe has helped millions of pet parents care for their pets through every stage and season of life.
US-Based Customer Care
The PetSafe team of customer care experts is available 5 days a week via live chat, email or phone.
Healthy Pets, Happy People
PetSafe is dedicated to helping pet parents keep their furry family members healthy, safe and happy. From irresistible toys to life-protecting pet fences, their innovative products are designed to help bring pet families closer, for a lifetime of love.
Pick of the Litter
What sets PetSafe apart is a team of pet experts who come to work every day with one goal: making the world a happier place for pets and their people. They work with professional trainers, veterinarians and pet behaviorists to keep up on the latest research and insights and use that in developing their products. They rigorously test every product for safety, quality and efficacy, too – because your pet deserves the best!
Skip the Scoop
Give your cat the gift of a clean, fresh litter box without all the hassle of scooping.
Toys, Toys, Toys
PetSafe toys are pet-tested and pet parent-approved to bring joy and happiness all around.
Keep Them Full & Hydrated
Encourage your pets to drink and deliver the perfect portions of food with PetSafe feeders, bowls and fountains.
Create a Secure Yard
PetSafe products help you safely contain your pets without spending a fortune on new fence construction.
About PetSafe
PetSafe has been a global leader in pet care since 1998. They pride themselves on empowering pet parents through innovation, education and experiences. Their goal is to strengthen the bond between people and their pets, providing them with thoughtful products, expert advice and compassionate support. PetSafe’s US-based customer support team is always ready to help you get the most out of your life together with your pets!
Customer Rating | Rated 3.8662 out of 5 stars 1,076 | Rated 4.0712 out of 5 stars 1,179 | Rated 3.8077 out of 5 stars 286 | Rated 4.3069 out of 5 stars 202 | Rated 3.3787 out of 5 stars 610 |
Price | $66.95Chewy Price | $48.95Chewy Price | $35.95Chewy Price | $42.95Chewy Price | $63.79Chewy Price |
Lifestage | Puppy, Kitten, Adult, Senior | Puppy, Kitten, Adult, Senior | Puppy, Adult, Senior | Puppy, Adult, Senior | Puppy, Adult, Senior |
Breed Size | Extra Small Breeds, Small Breeds, Medium Breeds... | Small Breeds, Medium Breeds, Large Breeds, Giant Breeds | Extra Small Breeds, Small Breeds, Medium Breeds | Extra Small Breeds, Small Breeds, Medium Breeds | Large Breeds, Giant Breeds |
Bowl & Storage Feature | Spill Proof | Spill Proof | Spill Proof | Spill Proof | Spill Proof |
Material | Metal, Stainless Steel | Plastic | Metal, Stainless Steel | Ceramic | Metal, Stainless Steel |
Capacity (Max) | 128-oz | 168-oz | 60-oz | 60-oz | 128-oz |
Assembly Required | Yes | Yes | Yes | Yes | Yes |
Compatibility | Plug-In Power | Plug-In Power | — | — | Plug-In Power |
Tools Included | No Tools Required | No Tools Required | — | — | No Tools Required |
I really do not like to complain but I specifically picked this fountain because it was stainless steel and the fountain is so stained that it looks disgusting and I have to replace it. I even tried cleaning it with comet cleanser that works on all the other stainless steel animal bowls that I have but it does not remove the stains and discoloration. Also the fountain never had enough water pressure for the spount to have 4 streams. I get two at best with the third barely dribbling. Very disappointing at this price point.
This fountain looked great--but in reality, it is too big and clunky and is hard to clean. It has these clips to keep the big, clunky, heavy filter casing and fountain parts in place and they pop off super easy. That's a lot of fun and not at all aggravating (ooh, sarcasm). My cat figured out how to pop those clips off and he discovered they make a fun toy. When you plug this thing in after cleaning and refilling, the fountain thinks about whether or not it should work. So you have to get in there and futz around with the filter to get the water flowing. Exasperated, I just threw this thing out. It lasted three weeks before I decided this thing was a complete waste. For almost $80, you would think it would be a great product. "Now it's garbage." (with a a nod to the Odd Couple). Drinkwell, get this one back to the drawing board. What a ripoff.
At first, my two cats were a bit scared of this fountain. It's bigger and puts out a lot more water than their old one. Also, the Calico can't seem to figure out how to play in it, and make a huge mess. That's a win for me! So, easier to clean, and less mess from my "special" girl. She is truly a special kind of weird. That's what I love about her.
I have owned many PetSafe fountains over the years. My cats do like to drink from them... when the water is clean. I was hoping that the Stainless Steel fountain would get less gunky and be easier to clean than the plastic fountains. I was wrong. It still grows gunky mold in the pump and crevices within a few days. My cats love it, but will not drink once it gets dirty. I find it hard to put back together and the plastic clips do not work well. Now I just leave them off. But having to clean the whole thing and replace the 2 filters every week seems to defeat the purpose of the fountain.
Sadly, my cats did not take to the water fountain I would not drink water out of it. I must caution that the black plastic snaps that hold the cone to the ball do not instill confidence because they can easily be broken off. The amount of water that comes out of the fountain is very limited. Again, my cats absolutely refused to drink water out of this fountain. The stainless steel material though is excellent.
This fountain is a great improvement over the first Drinkwell we had purchased. The first one was plastic, hard to clean and not as sanitary. This new one being stainless steel is great. It is easy to asssemble and clean and my kitties will actually us it, that's a big plus.
I have a Maine Coon mix, he is extremely strong and likes to pick up water bowls with his mouth and drop them. This is the only one that doesn’t allow this because it doesn’t have a lip and also is too heavy. feel a bit bad for the Chewy’s rep who helped me because I know this is a really odd problem but they came through like a champ! I do have to clean the whole thing once a week, I think my boys are messy but the filters last a few weeks and overall it isn’t too loud or disruptive.
This is the worst purchase I've ever made on chewy and I buy from them monthly. My cat is actually sick right now. If you look at the photo, that is the gunk that builds up in the filter after 1 day. I am cleaning this giant thing that weighs a lot. I have to change the water everyday. What's the point of having a fountain with a filter
This water fountain isn't made as good as the old one that I had. The clips are very hard to get off and very hard to put on. It is a cheaper quality.
The pump is not pushing water with enough force to all the water up and out of the fountain part, was excited to set this up for my animals