I have a relatively large home. Would it be possible to install more than one Pawbo⁺ device?
Yes, Pawbo Life App supports more than one Pawbo⁺ device.
Why doesn't Pawbo⁺ have infrared night vision?
We believe that night vision images and video clips do not accurately portray your pet.
Where can I download ""Pawbo Life"" app?
Pawbo Life app is available for both iOS and Android.
What is the difference between Pawbo⁺ and pet food dispensers?
Our concept is to provide ""treats"" not ""meals"". Our specially designed treat dispenser allows you to watch and reward your pets at the right moment.
Can I hide the function buttons on my screen?
Tap anywhere in the middle of the screen to hide function buttons on the screen, tap again and they will reappear.
When feeding treats, why is it that when I press the button two consecutive times, I do not receive a response for the second time?
When Pawbo⁺ receives a feeding command, the motors are activated. To protect the life span of the motor, there is a 3 second interval in between receiving each command.
If I exit the app after pressing the video recording function, will the video continue to record?
Exiting the app will cause video recording to stop, unless someone else is still connected to your Pawbo⁺.
What is the longest duration for a single recording?
To limit file size and excessive time required to sync files, a single video will automatically stop after 15 minutes of recording. When I connect to Pawbo⁺, video recording is initiated before I press the video recording function. Pawbo⁺ supports up to 8 simultaneous connections. Please check if someone else is connected. When more than 1 person is connected to Pawbo⁺ simultaneously, if one person presses the video recording function, the recording icon will also appear on the other person's screen.
Are the photos taken stored to my mobile phone?
Photos are stored directly to mobile phones. When two people access at the same time, they can both take pictures and simultaneously access to share or post pictures.
My Pawbo⁺ is installed at home, how can family members living overseas access it?
In your Pawbo Life App settings, select “QR code”, then store the QR code to your mobile device. You can share the access of your Pawbo⁺ with your family members by sending them the QR code along with your Pawbo⁺ password.
What to do if I forget my Pawbo⁺ connection password?
Your password is stored on your Pawbo⁺ device not in other server system. If you forget your Pawbo⁺ password, please reset it by pressing the reset button at the rear of the device with a pin or needle for 10 seconds until a blinking green light appears while Pawbo⁺ is plugged in. Please note after the reset, your Pawbo⁺ settings will be restored to default and you will need to setup again.